Coral Active · In production for 15+ years

Every conversation. Every system. Unified.

The iPaaS built for CX. Coral connects legacy, cloud and AI, automates the work between them, and surfaces MicroUI right inside your CCaaS and CRM wherever agents need it. Live across 110,000+ seats in the world's most demanding contact centres.

Book a demo See the platform
110,000+seats in production
15+ yrsbattle-tested at scale
Fortune 100engineering pedigree

Powering customer experience for

AT&T Telstra Medibank Vodafone Lumen ahm
01

iPaaS for CX

Connect any system. Automate any workflow.

Coral plugs into every channel, CRM, knowledge base and back-office system you run, then automates the work across them. Rules, triggers and AI flows fit your exact processes, and change in days when your processes do. Where the agent experience falls short, Coral MicroUI elements fill the gap inside the screens agents already use.

  • A

    Integrate anything

    Legacy green-screens, modern CRMs, telephony platforms and AI models, connected through one event-driven integration layer.

  • B

    Live customer context

    Identity, history and intent assembled in real time, before the agent says hello.

  • C

    Built to your rules

    Workflows and automations tailored to each team, channel and process, and changed in days, not release cycles.

  • D

    MicroUI, where it helps

    Lightweight UI components deployed into your CCaaS and CRM, from screen pops and call controls to AI suggestions, enhancing the agent experience exactly where it is needed.

02

Real-time orchestration

Legacy. Cloud. AI.
Conducted in real time.

Coral's event-driven engine routes every signal through one aperture. No rip-and-replace. No multi-year migration. Your existing stack, orchestrated - in weeks.

03

Generative intelligence

Conversations become structured action, as they happen.

Coral's generative AI listens to live interactions and turns them into clean, reliable, structured data that drives workflows and populates CRMs automatically.

Agentic AI

Autonomous agents that act inside your systems - resolving, routing and escalating with guardrails your ops team controls.

CX Verify

Every interaction verified against policy and promise - compliance and quality scored in real time, not sampled after the fact.

Automation

Workflows that fire themselves. After-call work, CRM updates and follow-ups completed before the agent hangs up.

0+seats running Coral in production
0+ yearsin production at enterprise scale
daysnot monthsto ship changes that used to cost $500k
0rip-and-replace migrations required
04

From the people running it

“We get things done in days and weeks that would normally take six months and cost $200K - $500K. Coral is AT&T's Swiss army knife.”
AVP System Engineering - AT&T
“Coral has been instrumental in enabling reporting on business metrics that simply would not have been available through our contact centre systems alone.”
Senior Operations Leader - AT&T
“The unified workspace changed how our clinical teams work - context is just there, the moment the call connects.”
Clinical Operations Lead - Medibank
05

Integrations

Plays with everything you already run.

Coral brings your contact centre, CRM and AI tools together across voice, chat, email and messaging, with MicroUI elements surfaced inside the platforms agents already use. As your technology estate evolves, new platforms plug in without redesigning the agent workflow.

Genesys Salesforce Five9 Amazon Connect / AWS NICE LivePerson Microsoft Dynamics 365 ServiceNow Twilio Zendesk Cisco Avaya
Claude Microsoft Copilot Google Gemini ChatGPT Google Cloud Microsoft Oracle SAP Pega Uniphore

Contact centre platforms

  • NICE CXone voice and email, agent state and call control
  • Amazon Connect voice, chat, outbound campaigns, real-time and historical metrics
  • Genesys Cloud CX voice and agent state
  • Genesys Engage voice, chat, email, SMS and outbound campaigns
  • Cisco Contact Center and Webex Contact Center voice, agent state and campaigns
  • Five9 voice, chat and email
  • Avaya Aura voice and agent control

Digital messaging

  • LivePerson Conversational Cloud messaging, history, attachments, secure forms and AI-powered flows
  • Twilio inbound and outbound SMS
  • Amazon Connect, Genesys, NICE CXone and Five9 chat and email channels
  • Consistent transfers, conferencing, parking and requeuing

CRM and MicroUI

  • Salesforce native Lightning, embedded chat, transcript capture, Service Cloud Voice
  • Microsoft Dynamics 365 screen pops and record creation or update
  • ServiceNow customer service workflows
  • Zendesk support and telephony
  • MicroUI elements surfaced inside any web-based CRM or in-house application

Recording and compliance

  • NICE Engage call recording
  • Verint call recording
  • Automatic recording control driven by live call events

Enterprise connectivity

  • REST and SOAP APIs
  • OAuth2, JWT, mutual TLS and AWS signing
  • Kafka event streaming
  • LDAP and single sign-on
  • Real-time data and alerts surfaced to agents through MicroUI

AI

  • Anthropic Claude, OpenAI ChatGPT and Google Gemini
  • LivePerson AI Studio
  • Private AI models for summaries, classification and translation
  • Summaries, suggested replies, sentiment, keyword extraction and AI-assisted training

Step into the AI future of CX.

See your own systems orchestrated through Coral - live, in a working demo.

Book a demo

enquiry@coralactive.com