Agentic AI
Autonomous agents that act inside your systems — resolving, routing and escalating with guardrails your ops team controls.
Coral Active · In production for 15+ years
Every conversation. Every system. One intelligence.
Coral orchestrates legacy, cloud and AI into a single pane of glass — live on 110,000+ desktops inside the world's most demanding contact centres.
110,000+desktops in production
15+ yrsbattle-tested at scale
Fortune 100engineering pedigree
Powering customer experience for
01
AI Workspaces
A workspace that thinks while your agents talk.
One pane of glass over every channel, CRM and knowledge base. Coral declutters the desktop, surfaces live context and lets AI do the heavy lifting — so agents handle the moment, not the tooling.
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A
Single pane of glass
Legacy green-screens, modern CRMs and AI copilots unified into one context-driven view.
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B
Live customer context
Identity, history and intent assembled in real time — before the agent says hello.
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C
Information decluttering
The workspace reshapes itself around the conversation, showing only what matters now.
02
Legacy. Cloud. AI.
Real-time orchestration
Legacy. Cloud. AI.
Conducted in real time.
Coral's event-driven engine routes every signal through one aperture. No rip-and-replace. No multi-year migration. Your existing stack, orchestrated — in weeks.
03
Generative intelligence
Conversations become structured action — as they happen.
Coral's generative AI listens to live interactions and turns them into clean, reliable, structured data that drives workflows and populates CRMs automatically.
CX Verify
Every interaction verified against policy and promise — compliance and quality scored in real time, not sampled after the fact.
Automation
Workflows that fire themselves. After-call work, CRM updates and follow-ups completed before the agent hangs up.
0+desktops running Coral in production
0+ yearsin production at enterprise scale
daysnot monthsto ship changes that used to cost $500k
0rip-and-replace migrations required
04
From the people running it
“We get things done in days and weeks that would normally take six months and cost $200K - $500K. Coral is AT&T's Swiss army knife.”
“Coral has been instrumental in enabling reporting on business metrics that simply would not have been available through our contact centre systems alone.”
“The unified workspace changed how our clinical teams work — context is just there, the moment the call connects.”
05
Integrations
Plays with everything you already run.
Step into the AI future of CX.
See your own systems orchestrated through Coral — live, in a working demo.
Book a demo